The reason of your Atome account freeze：
i. Issues at user identity verification
ii. Submitted unmatched user identity information i.e. HKID is not aligned with the registeration name.
iii. Duplicated account information i.e. contact number/ email/ HKID
iv. Submitted information is not accepted i.e. unclear/ scanned copy
- Account security at risk If we suspect that an account has been compromised, we may suspend it until it can be secured and restored to the account owner in order to reduce potentially malicious activity caused by the compromise.
- Overdue payments You may have overlooked your payments and as a result your account was temporarily suspended. Please make the necessary payments so that your account can be activated.
If you have any questions, please email to support@atome.hk.