When this emerges, it may mean the following:
- The HKID number or email address is already registered.
- Information submitted is inconsistent with HKID i.e. name
- Captured image of HKID is unclear - Defaced/cracked HKID card lead to fail in account verification
Re-apply with the correct information If the issue persists, please contact customer service at firstname.lastname@example.org