I'm a consumer

About Atome

• What is Atome?
• Where can I use Atome?
• I don’t live in Hong Kong, does it mean I can’t use Atome?
• Am I eligible to use the Atome service?
• How do I register with Atome?
• How to contact Atome?

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Managing Account

• How do I change the email address for my account?
• How do I change the mobile number for my account?
• Why is my account being rejected/suspended? Why can't I make a purchase?
• What is my spending limit?
• What should I do if I failed to receive the One-Time-Passcode?

Managing Cards

• How many cards can I add to my account?
• How do I add card(s)?
• How do I set another card as 「primary」 card?
• How do I update my card details?
• Can I delete my card information?
• What should I do when I fail to bind my credit card?

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Voucher Usage

• How do I use my vouchers?
• Where can I add a promotional code for my order?
• What are the terms and conditions for a voucher/promo code?

Security Concerns

• Does Atome protect my personal information?
• My phone has been stolen/lost, what should I do if someone is using my account to make a purchase?
• My card has been stolen/lost, what should I do if someone is using my card information to make a purchase using Atome?

Troubleshooting Customer App Issues

• What does this message ‘We're unable to process your application’ mean?
• What does this message ‘Sorry, we are unable to process your payment’ mean?
• What does this message ‘Sorry, we are unable to process with the card provided’ mean?